Maintain your investment
Annual support and maintenance to keep your Statamic website and hosting environment updated and secure.
Startup Core
Perfect for growing businesses that need reliable CMS and server maintenance with essential support.
£1548 billed annually
- 4 Statamic updates Keep your CMS secure and feature-rich with quarterly updates that include new functionality and security patches.
- 4 Ubuntu patches Maintain server security and performance with essential quarterly operating system updates.
- Ticket support Get reliable support when you need assistance with your CMS or have technical questions.
- 12 hours troubleshooting Receive up to 12 hours annually of dedicated technical support to resolve any issues that arise.
Corporate Plus
Ideal for established businesses requiring enhanced maintenance schedules with faster response times.
£2988 billed annually
- 6 Statamic updates Bi-monthly CMS updates delivering the latest features, improvements, and security enhancements.
- 6 Ubuntu patches Keep your servers running smoothly with bi-monthly system updates for optimal security and performance.
- Same-day support Get fast, professional support with same-day responses to keep your business operations running seamlessly.
- 24 hours troubleshooting Access up to 24 hours annually of expert technical support for comprehensive issue resolution and optimisation.
Enterprise Max
Comprehensive solution for large organisations demanding maximum uptime and priority support.
£5988 billed annually
- 12 Statamic updates Benefit from monthly CMS updates ensuring maximum security, performance, and access to new features.
- 12 Ubuntu patches Maintain enterprise-grade server security with monthly system updates and proactive maintenance.
- Priority response Receive immediate attention with swift responses within one hour for critical CMS or server support needs.
- 48 hours troubleshooting Get comprehensive annual support with up to 48 hours of dedicated technical assistance for complex issues.
Website not working?
Let's be honest, no-one thinks about their website environment until something goes wrong. I keep websites and servers up to date so you never have to have 'that conversation' with your boss.
What needs updating?
Across all the different layers of technology that power your website, updates can easily reach hundreds per year. If left unmaintained, performance can suffer and security vulnerabilities accumulate.
Ubuntu
Ubuntu is a popular Linux-based operating system used by many hosting environments.
PHP
PHP is the server-side programming language that runs Laravel and Statamic applications.
Laravel
Laravel is the PHP framework that powers Statamic, providing robust features and security updates.
Statamic
Statamic is a modern content management system (CMS) built on the Laravel framework.
Why does it matter?
Keeping Statamic and Ubuntu current isn't just good practice - it's essential for ensuring your site performs reliably all year round.
Security
Updates often contain security patches that address vulnerabilities.
Leaving these unpatched makes your website more susceptible to attacks, potentially leading to malware infections, or compromised servers.
Compliance
Many industries have compliance standards that require systems to be kept up to date for security reasons.
Failing to update could lead to compliance issues, which may have legal or financial consequences.
Stability
Updates frequently include performance enhancements and bug fixes that keep Statamic and Ubuntu running efficiently.
Delaying updates can lead to decreased performance, compatibility issues, and software crashes.
Features
Updates bring improvements that enhance usability and functionality.
Staying current ensures that you have access to the latest tools and capabilities, allowing you to take full advantage of what the Statamic offers.
Support
Software developers focus support on the latest versions.
Running outdated versions may mean you lose access to help or resources when issues arise, making troubleshooting more difficult.
Peace of mind
Knowing your website and server is regularly maintained and up to date allows you to focus on your core business activities without worrying about potential technical issues or security threats.
Kind words from happy clients
I partner with marketing teams to complement their knowledge and experience with my specialist web design and development services.
We’re absolutely thrilled with the outcome and would highly recommend Stephen to anyone looking for a talented and reliable web developer who truly understands how to bring a brand to life online.
Stephen managed our CMS migration quickly and professionally, resolving any unexpected issues as they arose. The new Statamic system is a significant improvement on our old setup and is much more user-friendly.
Working with Stephen on our new, global website for L.B. Foster has been, in a word, seamless. He is detailed, organised, and collaborative with our team at L.B. Foster as well as other third parties involved in the process.
Excellent service, professional and responsive. We will be using D3 creative again.
Stephen designed our current website, lbfoster.com. and introduced us to the Statamic CMS. I'd recommend Stephen for your next website project, and you'll be highly satisfied with the results.
Stephen is reliable, flexible and consistently delivers a valuable service. He did an excellent job delivering a community consultation website for a local council project we worked on.
Collaborating with Stephen was an exceptional experience. His product was truly outstanding - the front-end design was visually appealing, and the back-end functionality was intuitive and easy to use.
Stephen's partnership, expertise, and commitment to understanding L.B. Foster's unique requirements were crucial to the successful redesign and build of our global website.
Stephen expertly guided us through the project and kept us informed every step of the way. He delivered the website on schedule and within budget.
Stephen is a true professional. He has done a great job with the websites. I would recommend him to anyone looking for a web designer. He is prompt, creative, professional, and highly skilled at what he does.
One-off website support, when it matters most
Whether it’s an emergency or a much-needed update, I also offer standalone services with no ongoing commitment.
Your website’s still running, but it's overdue for essential updates.
This one-time service is for businesses without a maintenance plan who want to avoid potential issues before they happen.
Outdated systems leave you vulnerable to security breaches and performance issues that could damage your business.
I’ll bring your Statamic CMS and Ubuntu server up to date, helping ensure stability, compatibility, and peace of mind—without any ongoing commitment.
Essential Fix
Proactive maintenance for websites that haven't been updated in over six months.
Single payment
- Update everything Statamic CMS, Ubuntu server, and all core components for optimal performance.
- Rapid 5-day delivery Website infrastructure updated and thoroughly tested within just 5 working days
- No annual commitment Pay once and you're done - no recurring fees, contracts, or ongoing obligations
- One-time service only Need ongoing support and maintenance? Check out my annual maintenance packages.
Your website is down — and your business can’t wait.
This service is designed for urgent situations where outdated Statamic CMS or Ubuntu software has led to a critical failure, perhaps due to a known vulnerability being exploited.
I'll restore your website and update your Statamic installation and server software whilst prioritising getting you back online fast with expert troubleshooting and rapid resolution.
Critical Fix
Emergency response for critical website failures when every minute counts.
per hour
- Priority support I'll drop everything and prioritise your website emergency within 2 hours of payment.
- Expert diagnosis & repair Rapid identification of the root cause using advanced debugging tools and 20+ years experience.
- Same-day restoration Your website back online within hours, not days - with full security updates included.
- One-time service only Need ongoing support and maintenance? Check out my annual maintenance packages.
Frequently Asked Questions
Common questions about our website maintenance service. All work is handled locally without outsourcing abroad.
Getting Started
I need access to the following:
Access to hosting provider control panel
SFTP access
SSH access
I can help you pull this information together and liaise with your in-house team, web developer, or hosting provider to get access to what I need to manage your website and server seamlessly.
Let's explore what's possible.
Billing
Startup Core, Corporate Plus and Enterprise Max
Annual billing is used for these plans. Invoices cover a full year of support and maintenance, with payment due on receipt. Once I have access to your website and servers, your first update will begin.
Annual invoicing ensures consistent, reliable maintenance throughout the year while keeping administrative costs low. Each invoice clearly states your chosen plan and includes the maintenance schedule for the year ahead.
Essential Fix
This option is a one-off service with a single payment due on receipt. As soon as I have access to your website and servers, I’ll begin your update.
Critical Fix
A minimum upfront payment of 6 hours is required. Once payment is received and I have access to your website and servers, I’ll begin resolving your website issues.
Let's explore what's possible.
All maintenance plans (Startup Core, Corporate Plus, and Enterprise Max) have a 12-month minimum contract period. This ensures continuity of service and allows me to plan and deliver proactive maintenance throughout the year.
Let's explore what's possible.
Process
Yes. Before every maintenance update, I take a fresh backup of your production site and store a local copy of your website and its assets. This copy is regularly refreshed by pulling from the production site.
All updates are version-controlled using Git. After testing locally and on a staging environment, if an update still causes an issue on production, I can quickly roll back to the previous working version.
The backup process is a standard part of maintenance - no request or action is needed on your end.
Let's explore what's possible.
All updates are tested in two stages before reaching your live site:
Local testing – Updates are applied in a local environment first.
Staging testing – They are then pushed to a staging server, which mirrors your production hosting environment.
On staging, I run automated crawls across every page to check for errors (such as 5XX or 404s). I also test site functionality manually—for example, contact forms and interactive features—to ensure everything works as expected.
Only when both automated and manual tests confirm stability do I apply updates to your production site, timed for low-traffic periods.
Maintaining both staging and production environments ensures issues are caught early, reducing risk and protecting your business operations.
Let's explore what's possible.
Although problems are rare thanks to thorough testing, I follow a defined recovery process if an issue arises:
Immediate restoration – Your site is restored within minutes using the fresh backup taken before maintenance began.
Root cause analysis – I investigate the issue on the local copy and staging environment to identify what went wrong.
Fix and retest – A solution is developed and thoroughly tested on staging before reapplying the update to your live site.
Clear communication – You receive regular updates and an estimated timeline until the issue is resolved.
This approach ensures downtime is kept to a minimum while maintaining the safety and stability of your website.
Let's explore what's possible.
Yes. I’ll always notify you in advance of any scheduled maintenance.
Timing agreed in advance: Maintenance is planned for low-traffic periods and the exact window is confirmed with you beforehand.
Coordination with your activity: I avoid maintenance during marketing campaigns or when your team is making in-house updates.
No action needed: You’ll receive clear notice so you can plan accordingly if needed.
If you’d like, I can add your preferred maintenance windows (days/times to avoid) to your account notes.
Let's explore what's possible.
Maintenance Services
The length of a maintenance window depends on what’s being updated. It can range from around 30 minutes to a few hours, depending on the scope and complexity of the updates.
All updates are fully tested locally and on staging before being deployed to production. The actual push to production only takes a few minutes, but the scheduled window allows time for thorough testing and verification.
You’ll always be notified in advance of the expected timeframe, and maintenance is carried out during low-traffic periods to minimise disruption.
Let's explore what's possible.
Update frequency depends on your chosen plan:
Startup Core – 4 scheduled updates per year (staging + production)
Corporate Plus – 6 scheduled updates per year (staging + production)
Enterprise Max – Monthly updates for both website and servers, ideal for mission-critical sites
Every update is fully tested on staging before being deployed to your live site.
Let's explore what's possible.
Backups and testing
Full site backup taken before any changes
Updates tested on a staging environment first
Automated and manual checks run across your site’s functionality
Changes deployed during low-traffic periods to minimise disruption
System updates
Statamic CMS and Laravel framework upgraded to the latest stable versions
Ubuntu server security patches and system updates applied
PHP configuration updated
SSL certificates checked and renewed if needed
Troubleshooting & support
Each plan includes a set number of troubleshooting hours
Can be used for CMS support, resolving technical issues, content management assistance, or general maintenance queries
Let's explore what's possible.
Other FAQs
I only offer three standard maintenance plans—Startup Core, Corporate Plus, and Enterprise Max. These cover the most common maintenance needs for Statamic websites at different business scales.
By standardising plans, I can provide a consistent, reliable service while keeping costs predictable and processes efficient.
If you’re unsure which plan best fits your needs, I’ll recommend the most suitable option based on your site’s size, complexity, and business priorities.
Let's explore what's possible.
Not as part of the maintenance service. Maintenance is focused solely on keeping your Statamic CMS and hosting environment secure, updated, and running smoothly.
If you’d like new functionality, design changes, or other custom development work, I can provide a separate quote. This way, maintenance remains streamlined for essential updates, while enhancements are handled through the standard project process.
Feel free to get in touch anytime to discuss improvements - I'm always happy to provide a tailored quote for development work.
Let's explore what's possible.
While I don’t provide 24/7 emergency cover, I’ll always do my best to help if a critical issue arises between scheduled updates. I can assess the situation and apply emergency fixes where possible, based on my availability.
Any unused troubleshooting hours in your plan will be used first, and if more time is required, I’ll provide a clear estimate before proceeding.
The regular maintenance schedule itself is designed to minimise the chance of emergencies by keeping your site secure and up to date.
Let's explore what's possible.
If you use up all the troubleshooting hours included in your plan, you can purchase additional blocks of 6 hours for £500. These hours are added to your account and can be used as needed for support, fixes, or technical assistance.
In practice, most clients never need extra hours, the included allowance usually covers typical support and maintenance needs.
Let's explore what's possible.
The maintenance service is focused only on keeping your Statamic CMS and Ubuntu servers secure, stable, and up to date.
It does not include:
New development or added functionality
Design changes or content updates
Search engine optimisation (SEO)
Any of these can be arranged separately with a tailored quote. This keeps the maintenance service streamlined and dedicated to essential system updates, security patches, and smooth performance.
Let's explore what's possible.
No. Your site will stay online and accessible to visitors throughout the maintenance process. All testing and preparation happen on the staging environment first, and updates are deployed to your live site in a way that keeps it operational.
The maintenance process is designed for continuous availability, so your customers won’t experience downtime while the underlying systems are updated.
Let's explore what's possible.